Privacy policy
1.
ACADEMYKET PRIVACY
POLICY
Data Controller: Academ
2.
To contact the Data
Protection Officer:
EU Representative: Academyket Europe Services SL
Address: 795 Avenue
du Général de Gaulle, Résidence du Port, Bat Cybèle,
Alpes-Maritimes,
Mandelieu la Napoule 06210, France
Email:
support@academyket.com
3. Academyket is
committed to protecting your personal data. We have endeavored to write this
Privacy Policy in clear and straightforward language. Our aim is to provide you
with a transparent overview of our privacy commitments, ensuring that you have
all the necessary information to feel confident that your personal data is secure
with us.
4. Before consenting
to the processing of your personal data or providing us with any personal
information on our website, we kindly ask you to read this Privacy Policy
carefully. This will ensure that you fully understand the conditions under which
we operate. This Privacy Policy applies to your use of Academyket’s services,
as defined in our Terms of Service.
5. This Privacy
Policy explains when, where, and why we process the personal data of users on
the Academyket Platform. It details how we use this data, the conditions under
which we may disclose it to others, your rights regarding your personal data,
and how we maintain its security.
6. GENERAL
7. Access to the
Academyket Platform (including the website, related software, and the
Academyket mobile application) is available with or without the need to
register an account. You can browse our website without registration. However,
to use the Academyket mobile application, you must first register an account.
Limited use of our services is possible without providing personal details
(e.g., browsing the website, checking how Academyket works, exploring the list
of tutors, reading the Academyket Blog, and reviewing various services).
8. Whenever you
access the website, we collect log information and use cookies to track your
activity. You can opt out of cookies, except those essential for the website's
functionality. If you are a registered user, Academyket may collect and process
cookie identifiers and data you provide upon registration, including your first
name, last name, email, phone number, Skype ID (if applicable), time zone,
interface language, IP address, and device type.
9. If you are a
tutor, we may also collect additional information such as your zip code,
gender, year of birth, city of residence, and educational background.
Registered users may also upload profile pictures and select a currency in
accordance with our Refund and Payments Policy. For more information about
specific data collection cases and the purposes of processing, please refer to
the relevant section below.
10. PRIVACY POLICY
11. We may update
this Privacy Policy from time to time, so please check this page regularly to
ensure you are satisfied with any changes. We will post updates on this page
and modify the Privacy Policy's revision date at the top. Additional
notifications regarding amendments will be sent to your email. Occasionally, we
may experiment with different features of the Academyket Platform, which may
affect the scope or details of personal data processing. In such cases, we will
provide prior notification and obtain your consent if necessary. For any
questions regarding this Policy and our services, please contact us at
support@academyket.com.
12. 1. What Is
Personal Data and the Processing of Personal Data?
13.
Main Definitions
Personal data refers to any information related
to you that, alone or in conjunction with other information, allows an individual
to identify you. The processing of personal data encompasses any operation
performed on your personal data, whether automated or not, including
collection, recording, organization, structuring, storage, adaptation,
retrieval, consultation, use, disclosure, dissemination, alignment or
combination, restriction, erasure, or destruction.
14. A data subject is
any identified or identifiable natural person whose personal data is processed
by the controller responsible for the processing; this refers to you as a user
of Academyket.
15. Consent of the
data subject/user is any freely given, specific, informed, and unambiguous
indication of the user’s wishes, signifying agreement to the processing of
their personal data.
16. 2. Academyket’s
Lawful Bases for Processing
17. Academyket
processes your personal data only when we have lawful bases to do so. Specifically, Academyket processes your personal
data if:
18. · Processing is based on your consent. This includes our newsletters, the
collection and analysis of user feedback and reviews, participation in our
events and webinars, the placement of various types of cookies, and the
announcement of sweepstakes winners based on your consent.
19. · Processing is necessary to provide our services. This is in accordance with our Terms of
Service, which constitute a contract between you and us for the information
services of Academyket. This includes enhancing the learning experience for
tutors and students through AI-powered personalized recommendations and
improved lesson planning.
20. · Processing is based on explicit consent for processing your biometric information
for tutor identity verification and fraud detection.
21. · Processing is necessary for our legitimate interests. These may include but are not limited to:
1. Compliance with
2.
Assessment of Academyket’s business efficiency
through analysis of platform traffic and financial performance indicators.
3.
Promotion of Academyket through social media
networks, media outlets, and affiliates, including the use of tutors' names and
images for marketing purposes.
4.
Fulfillment of contracts with Academyket
Business customers and reporting on language learning progress and assessment
results.
5.
User session control and fraud prevention,
ensuring appropriate protection of personal data.
6.
Tutor verification and the development of
high-quality learning programs.
7.
AI data training.
22. · Where necessary, compliance with applicable legislation (e.g., data subject request processing).
23. · In exceptional cases, to protect your vital interests or the vital interests of another person,
or for the performance of a task carried out in the public interest or in the
exercise of official authority vested in us.
24. In all cases, we
will notify you of the applicable legal basis for processing and any relevant
details before we commence processing your personal data under a specific legal
basis, unless we are unable to do so under applicable legislation.
25. 3. Data We
Collect: Scope
26. Academyket
collects only the following information and solely for the purposes stated
below:
27.
(1) Account for
Students
Academyket collects and processes personal data
that you submit during registration and while editing your account settings.
For registration, you provide your login credentials (username and password),
first name, last name, and email. You can edit your account at any time,
including adding information and syncing your Google and Academyket Calendars.
This additional information may help you find suitable time slots with tutors
or enhance your schedule visibility. However, you are not required to provide any
additional information not specifically necessary for registration; this choice
is entirely yours.
28.
(2) Account for
Tutors
Academyket collects and processes personal data
submitted during your registration and profile editing. For registration, you
provide your login credentials (username and password), first name, last name,
and email. You are also required to provide proof of qualifications, such as
copies of diplomas and/or certificates. You can edit your profile at any time,
including adding information and syncing your Google and Academyket Calendars.
Additional information may help you find suitable time slots with students or
enhance your schedule visibility, but providing extra data—such as zip code,
country, language skills, and work experience—is optional.
29. Some personal
data, such as user names and locations, may be publicly visible to other users
or on the web. We may implement features that allow you to control what
information is made public by adjusting your privacy settings in the “Edit My
Profile” section.
30.
(3) Subscription
to the Academyket Blog
You may choose to subscribe to the Academyket
Blog to receive newsletters and updates. To do this, you will need to provide
your email.
31.
(4) Posting of
Information
We process personal data that you voluntarily
submit on Academyket, such as responses to surveys, online forms, or comments
in the Q&A section of our website. By sharing information through the
Services, you acknowledge that this data will be available to Academyket and
other users (students/tutors). Note that some content may not be deleted if it
is connected to lessons created by you and used by other users. Unless you opt
out, we retain this information as necessary for resolving disputes, providing
customer support, and troubleshooting, as permitted by law. We reserve the
right to terminate accounts of users who violate our Terms of Service.
32.
(5) Service Use,
Cookies, and Other Similar Technologies
When you use our Services, we monitor and
analyze web traffic and track your behavior. Please refer to our Cookie Policy
for further details regarding our use of cookies and similar technologies.
33.
(6) Billing
Information
We process transaction details related to your
activities on the Academyket Platform, including transaction ID, date, and time.
34.
(7) Academyket
Business
We may collect your name, email, company name,
and phone number to provide information regarding Academyket Business Services,
as defined in our Academyket Business Terms.
35.
(8) Sensitive Data
Unless you expressly consent, Academyket does
not process your sensitive data.
36.
(9) Pages on
Social Networks
We maintain official Academyket pages on social
networks such as Facebook, TikTok, Instagram, and LinkedIn. When you interact
with these pages—such as subscribing or leaving comments—we may analyze this
data to measure our effectiveness and conduct analysis of our social media
marketing campaigns in our legitimate interests.
37.
(10) Tutors
Community (for Tutors Only)
We maintain a Tutors Community accessible via
our website through Single Sign-On (SSO). To fulfill the purposes specified in
subsection (10) of section (4) of this Privacy Policy, we will also collect and
process your interaction and usage data within the Tutors Community.
38. (11)
By registering as a tutor, you gain access to
our
39.
(12) Information
Required for Submitting Tax Documentation
To comply with applicable tax and accounting
legislation, we may need to submit various tax documentation containing your
personal data, such as federal tax form 1099 or other required forms. For this
purpose, we may process your full name, country of citizenship, permanent
residence address, mailing address, date of birth,
40.
(13) Information
Required for Marketing and Promotion
We may collect your postal address to promote
the tutoring services you provide through the Academyket Platform and help you
reach prospective students in your geographical area.
41.
(14) Analysis of
Speech Activity
During lessons on the Academyket Platform, we
may analyze microphone activity and sound volume to provide you with feedback
on your speaking activity. Please note that we do not record your voice or the
content of your conversations for this analysis. If you are in a country within
the European Economic Area (EEA) or
42.
(15) Language
Assessment
We process your personal data to assess your
language proficiency level. For this purpose, we may additionally process your
name, email address, and assessment results, which may occur before or after
your registration on the Academyket Platform.
43.
(16) Video
Lessons, Sales Calls, Events, and Webinars
We may process your voice recordings, lesson
recordings, likeness, and interactions in videos during group classes or
individual lessons, sales calls, or webinars and events. We will not record you
without prior notice and your consent when required.
44.
(17) Information
Processed by AI-Powered Tools
We integrate AI-powered tools from third parties
to enhance your experience on the Academyket Platform and for AI data training
purposes. With your consent, we may use your text prompts and voice recordings
to provide personalized learning recommendations, generate lesson plans, offer
grammar explanations, enrich vocabulary cards, suggest exercises and homework,
assess language proficiency, and enable chatbot functionality for vocabulary
practice and grammar inquiries.
45.
(18) Tutor
Verification (for Tutors Only)
We process your facial biometrics (via a
third-party online verification provider) and your ID to verify your identity
and prevent fraud.
46. 4. Data We
Collect: Purposes
47. We may process
the personal data you voluntarily provide for the purposes defined below. Our
primary goal is to personalize your experience on Academyket and deliver
high-quality services in accordance with our Terms of Service.
48.
(1) Provision of
Services
We primarily process your personal data to
authorize access to our Services and fulfill our obligations under the Terms of
Service. This includes using your data during registration to help other users
(tutors or students) find your account, schedule lessons, and track your
learning progress. To use the Services, you must provide payment information
(e.g., credit card details) through our secure third-party payment providers.
For companies using Academyket Business Services, we process personal data of
authorized users to create accounts, enable access, and provide language
assessments and progress reports. Please note that without the information you
provide under our Terms of Service, we cannot connect you with other users or
facilitate lessons.
49.
(2) Payment
Services
We utilize third-party payment providers to
securely process your payments. Your balance for lessons is safely stored using
an integrated iframe from providers like
50.
(3) Referral
Programs
For our "Tell-A-Friend" referral
program, we generate a personalized referral link for you to share with
friends. We do not collect your friends’ personal data until they access the
Academyket Platform via your link. In our B2B referral program, you can share
the names, job positions, and emails of colleagues who might be interested in
Academyket Business Services. We will inform them that we received their
personal data during our initial contact.
51.
(4) Communications
We may contact you via email and other channels
for service-related purposes, including welcome letters, security notices,
announcements, updates, and reminders. You may also use Academyket to
communicate with other users, exchange messages, conduct video calls, and leave
feedback. Additionally, you may receive push notifications through the Academyket
mobile app, which you can adjust in your smartphone settings. You can opt out
of communications at any time, except for legal notices and essential reminders.
52. (5) User Research
Your contact data (including email and phone
number) may be used to gather feedback. We may invite you to participate in
research aimed at improving user experience. This research is for internal
purposes only and may include feature development, marketing activities,
customer support updates, and service improvements. Your feedback will not be recorded without your
consent.
53.
(6) Marketing and
Promotion of Academyket
We may process your first name, last name, and
email for our mailing list and newsletter, sending you commercial or
promotional information about our Services. Your consent will be requested, and
you can opt out at any time through the links in our messages or your user
settings. If you provide your phone number, we may also contact you with
promotional information.
54. To promote
Academyket through blogs and influencer channels, we allow participation in our
affiliate program, processing relevant information to register and track your
progress as an affiliate. We may also use your postal address, with your
consent, for search engine marketing. Additionally, feedback you provide may be
used by Academyket without additional compensation to you, as specified in
Section 12 of the Terms of Service.
55.
(7) Behavioral and
Social Media Marketing
We may share your email address with Google and
Meta for personalized advertising and engage in behavioral and social media
marketing based on our legitimate interest, while considering your privacy.
56.
(8) Identifying
Influencers for Potential Collaborations
We may use third-party services like Captiv8,
Inc. and LiveRamp Holdings, Inc. to analyze your registration information and
identify influential students for potential collaborations. If identified as an
influencer, we will provide a privacy notice explaining this processing
activity.
57.
(9) Analytics and
Development
To enhance the Academyket Platform, we monitor
and analyze your personal data, including registration details, web traffic,
cookies, and usage data (e.g., areas of the platform visited, visit duration,
and device type). We use services like Google Analytics for Firebase and
Hotjar, ensuring compliance with privacy commitments. We may conduct A/B tests
to assess user engagement and satisfaction with features, and we may carry out
polls and surveys using GDPR-compliant services. Participation is optional, and
you can opt out of surveys through user settings.
58.
(10) Tutor
Verification and Program Preparation
To maintain high-quality lessons, we collect and
process tutor credentials to verify their eligibility. We also assist tutors in
developing learning programs. For verification and fraud prevention, we process
biometric information and IDs, and we may analyze registration data to improve
the verification process.
59. 4. Data We
Collect: Purposes (Continued)
60.
(11) Improvement
of Tutors’ Ranking Algorithm
We collect and analyze various metric-based data
to enhance our tutors’ ranking algorithm, aiming to improve your experience
based on our legitimate interests. This data may include personal information
provided by both tutors and students on the Academyket Platform. For more
details on data categories, please refer to Section 3.6 of our Terms of Service.
61.
(12) Managing
Tutors Community
We process email, interaction, and usage data of
tutors in the Tutors Community to foster collaboration, share best practices,
and provide up-to-date information. This data is used for moderation,
statistical purposes, and to enhance the tutor experience. Access to personal
data submitted in the Tutors Community is limited to service providers and
employees on a need-to-know basis.
62.
(13) Support and
Platform Supervision
In the event of disputes or issues related to
Academyket Services, we may use data, including communications, to resolve
matters, monitor user behavior, and respond to complaints or requests.
63.
(14) Events and
Webinars Conducted by Academyket
We collect personal data from you when you
register for or attend our events or webinars. This data is used to grant
access, send registration confirmations, reminders, and any materials related
to the event or requested information about our Services.
64. (15) Competitions
and Sweepstakes
1.
Competitions: Occasionally, we conduct learning-focused
competitions. Participants must fill out registration forms to prove
eligibility. We process this information to organize the competition, determine
winners, and contact them about results and prizes.
2.
Sweepstakes: We also conduct sweepstakes among registered
users who meet specific criteria. We process your user ID, name, date of birth,
country of residence, and email address to manage the sweepstakes, verify
eligibility, contact winners, and comply with legal requirements. Winners must
submit an affidavit of eligibility and relevant tax forms. With your consent,
we may also publish the names of winners on our website.
65.
(16) Compliance with Legal Requirements
We process certain payment information to meet
applicable legal requirements in finance and accounting. Additionally, we may
handle data collected on the Academyket Platform in connection with legal
requests and use this information to exercise or defend our legal rights.
66.
(17) Fraud
Prevention
We monitor certain information, including log
data, payment details, and user behavior on the Academyket Platform, to prevent
fraudulent activities and assist you in managing your user sessions.
67.
(18) Changes
We may update the Academyket Privacy Policy from
time to time. Your rights will not be diminished without your explicit consent.
The latest version will be posted on this page, and we will notify you via
email if we make substantial changes.
68. 5. How Is
Personal Data Shared?
69. To provide
high-quality services, Academyket collaborates with independent contractors and
other service providers under data processing agreements (DPA) or Standard
Contractual Clauses (SCCs). Consequently, some of your personal data may be
shared with these parties. We utilize secure storage solutions, such as AWS (
70.
(1) Categories of
Third-Party Service Providers
71.
0.
Analytics Services: Data shared may include information described
in subsections 5 and 14 of Section 3 of this Privacy Policy.
1.
Social Network
Platforms and Search Engines:
Data may include information outlined in subsections 7 of Section 4 and
subsection 2 of Section 5 of this Privacy Policy.
1.
Customer
Communication Solutions:
Data may encompass details from subsection 4 of Section 3 of this Privacy
Policy.
1.
User Research Tools: Data shared may include information from
subsection 5 of Section 4 of this Privacy Policy.
1.
Email and
Notification Management:
Data may include your contact details and personal identifiers.
1.
SMS Providers: Data may include your contact details and
identifiers for mobile marketing.
1.
Payment Services
Providers: Data may
encompass information from subsection 6 of Section 3 of this Privacy Policy.
1.
AI-Powered Service
Providers: Data may
include details from subsections 16 and 17 of Section 3 of this Privacy Policy.
1.
Video Conferencing
and Speech Analytics Tools:
Data shared may include information from subsection 16 of Section 3 of this
Privacy Policy.
1. Influencer Marketing Solutions: Data shared may include your name and
identifiers as described in subsections 1 and 2 of Section 3 of this Privacy
Policy.
1.
Language
Assessment Tools: Data
shared may include additional information relevant to language assessments.
1.
Search
Engine Optimization and Marketing Tools:
Personal data shared may include information described in subsection 13 of
Section 3 of this Privacy Policy.
2. Services to
3.
Services to Manage
Tutors Community: Personal
data shared may include information from subsection 10 of Section 3 and
subsection 10 of Section 4 of this Privacy Policy.
4.
Online
Verification Providers: Personal
data shared may include information described in subsection 18 of Section 3 of
this Privacy Policy.
5.
Tax and Accounting
Compliance Software Providers:
Personal data shared may include details from subsection 12 of Section 3 of
this Privacy Policy.
·
· Generally, your personal data will be retained
as long as your account is active. If there has been no activity for more than
two years, your account will be considered expired. In this case, or if you
decide to delete your account, we will remove your personal data from our
active systems and servers within 90 days or sooner.
·
· Personal data processed by AI tools for training
purposes will be stored for two years in the EU and longer in non-EU
jurisdictions.
·
· In conflict situations, personal data may be
retained longer to establish, exercise, or defend legal claims. Upon
resolution, data will be deleted if the standard retention period has expired.
·
· We may also retain personal data longer if
needed to comply with legal, regulatory, tax, accounting, or other requirements.
·
· Personal data collected for our mailing list or
newsletter will be retained as long as you are interested in receiving emails.
You can unsubscribe at any time using the link in our emails. If you register
for events or webinars, this information will be merged with your account data.
If different contact details are used, we will delete them within 30 days
post-event.
·
· Lists of sweepstakes participants, including
those who entered by mail, will be deleted 30 days after the sweepstakes
closes. The names of sweepstakes winners will remain publicly available until
you withdraw your consent.
1.
Contact us at support@academyket.com. We will respond to your deletion request
within 30 days and inform you of the outcome.
2. Delete specific
items from your account (e.g., payment methods) by visiting your account Settings page at https://academyket.com/settings.
3. Delete your
entire account by following the instructions on your account Settings page.
1.
Right to Know: Access the categories and specific pieces
of personal data we have collected about you.
2.
Right to
Correction: Request
correction of inaccurate personal data.
3.
Right to Deletion: Request deletion of your collected
personal data.
4.
Right to Opt-Out: Opt-out of the sale of your personal data.
1.
To comply
with the law or legal process.
2. To enforce this
Privacy Policy or investigate potential violations.
3.
To investigate fraudulent
activities.
4. To protect the
rights, property, or safety of Academyket, its employees, customers, or the
public.
Study any topic, anytime. explore thousands of courses for the lowest price ever!